faq

Frequently Asked Questions

  • What types of gift vouchers do you offer?
    We offer gift vouchers for a wide range of venues in the hospitality industry, including hotels, restaurants, spas, and more. You can browse our list of participating venues on our website.
  • Are there any restrictions on where or how the vouchers can be used?
    Restrictions vary depending on the chosen venue. Please check the individual venue details page for specific information, such as minimum spend, blackout dates, and any exclusions. Generally, vouchers cannot be exchanged for cash and must be used in full.
  • Do the vouchers have an expiry date?
    Most vouchers have an expiry date of approximately 12 months, but check the specific details of your chosen voucher for accuracy.
  • How can I purchase a gift voucher?
    You can purchase vouchers easily and securely online through our website. We accept most major credit and debit cards through Stripe, a secure payment provider.
  • Can I personalize the gift voucher?
    Absolutely! You can add a personalized message to your voucher during the checkout process. Your recipient will appreciate the extra touch!
  • How will I receive my gift voucher?
    You can choose to have your voucher emailed directly to your recipient or it can be posted to you or them for a small fee. We offer various postal options for your convenience.

  • What payment methods do you accept?
    We primarily accept most major credit and debit cards through Stripe, a secure and reliable payment gateway. For a few specific vendors, other payment methods may be available.
  • Is your website secure?
    Yes, our website is secure and uses industry-standard encryption to protect your payment information.
  • What happens if I lose my physical voucher or forget its code?
    Contact us immediately if you lose your physical voucher or forget its code. We'll do our best to help you locate or retrieve your voucher information.

  • How can I contact you if I have questions about my voucher?
    You can contact us by phone or email. We're happy to answer any questions you may have about your voucher.
  • Do you offer a returns or exchange policy for unwanted vouchers?
    Unfortunately, due to the nature of gift vouchers, we cannot offer returns or exchanges. Please choose your voucher carefully and ensure you understand the venue's specific restrictions before purchasing.
  • What is your cancellation policy for purchased vouchers?
    Cancellation policies may vary depending on the venue. Generally, cancellations made within a certain timeframe may be processed. We recommend checking the specific venue details for their cancellation policy.